Privacy Policy, Cookie Policy, Social Media Policy & General Booking Terms

In compliance with Law 34/2002, from 11th July, about Information Society Services and Electronic Commerce (LSSI-CE), WHATS ADVENTURE MALLORCA SL informs that it is the owner of the website kayaks-alcudia.com. In accordance with the requirements of article 10 of the aforementioned law, WHATS ADVENTURE MALLORCA SL informs you of the following details:

The owner of this website is WHATS ADVENTURE MALLORCA SL, with CIF B57956153 and registered office at CARRER DELS HAMS 13, 07400, ALCUDIA (ILLES BALEARS), registered in the Mercantile Registry, in volume 2651, sheet 78, page PM78324 and entry 1. The e-mail address to contact the company is: info@whatsadventure.com.

User and liability scheme

The navigation, access and use of the website of WHATS ADVENTURE MALLORCA SL implies that the user accepts all the conditions of use established here from the first moment of navigation on the website of WHATS ADVENTURE MALLORCA SL without prejudice of the application of the corresponding regulation of legal obligation according to the situation.

The WHATS ADVENTURE MALLORCA SL website provides a wide range of information, services and data. The user assumes responsibility for the correct use of the website. This responsibility will extend to:

  • The veracity and legality of the information given by the user in the forms provided by WHATS ADVENTURE MALLORCA SL for the access to certain contents or services offered by the web.
  • The use of the information, services and data offered by WHATS ADVENTURE MALLORCA SL contrary to what is established by the present conditions, the law, the moral, the good customs or the public order, or that in any other way could suppose a damage to the rights of third parties or to the same functioning of the website.

Links and Disclaimer Policy

WHATS ADVENTURE MALLORCA SL is not responsible for the content of the websites that the user can access through the links established on its website and declares that under no circumstances will it examine or exercise any type of control over the content of other websites on the internet. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property that can be accessed through the links.

WHATS ADVENTURE MALLORCA SL declares that it has adopted all the necessary measures to avoid any damage to the users of its website, which may arise from browsing its website. Consequently, WHATS ADVENTURE MALLORCA SL is not responsible, in any case, for the possible damages that the user may suffer while surfing the internet.

Collected data

WHATS ADVENTURE MALLORCA SL collects some data when you provide it to us, for example, data sent when you make a reservation. We also collect anonymous data (technical data) from each user of the kayaks-alcudia.com website in order to monitor traffic and correct technical problems. For example, we collect the number of visits to each page, the data sent on each request for a page, the type of browser used, the language of the browser, and the time of the request.

Use of collected data

We only use personal data to provide the services of WHATS ADVENTURE MALLORCA SL and to ensure that our website functions correctly. We also use the data to better understand how users use our website. We use industry standard techniques to protect the data we collect from you against unauthorized access.

Cookies

WHATS ADVENTURE MALLORCA SL uses cookies of:

1) Google Analytics:

It stores cookies to elaborate statistics on the traffic and volume of visits of this website. By using this website, you are consenting to the processing of your data by Google. Therefore, the exercise of any right in this sense should be done by communicating directly with Google. Google Analytics cookies are stored on servers located in the United States and they agree not to share them with third parties, except where required for the operation of the system or where the law requires it. According to Google, it does not store your IP address.

Google Inc. is a member of “Privacy Shields” which guarantees that all data transferred will be treated with a level of protection in accordance with European regulations. You can find detailed information on this subject at the following link: https://support.google.com/analytics/answer/6004245. If you wish, you can use the Google Analytics Opt-out Browser Add-on, through whose instructions you can reject the analytical cookies of this service in all browsers. More information can be found at the following link: https://tools.google.com/dlpage/gaoptout

How to configure cookies

Likewise, WHATS ADVENTURE MALLORCA SL informs the user that he/she has the possibility to configure his/her browser in such a way that he/she is informed about the reception of cookies, being able, if he/she wishes, to prevent them from being installed on his/her hard disk.

Here we provide you with the links of different browsers, through which you will be able to carry out this configuration:

2) Google Ads

This website uses Google Ads. It is an online advertising program of Google Inc, 1600 Amphitheater Parkway, Mountain View, CA 94043, US. As part of Google Ads, we use “conversion tracking”. When you click on an ad, fill out the contact form, or take any other action on our website defined as a conversion target, a conversion tracking cookie is set. Cookies are small text files that your Internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. If you visit certain pages on our website and the cookie has not yet expired, Google and our website can tell that you have clicked on the ad and have accessed that page.

Each advertiser of Google ads has a different cookie. Therefore, cookies can not be tracked using the website of an advertiser of ads. The information collected through the conversion cookie is used to create conversion statistics for advertisers who have opted in to conversion tracking.

WHATS ADVENTURE MALLORCA SL can see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, WHATS ADVENTURE MALLORCA SL does not collect any information that can be used to personally identify users.

If you don’t want to participate in tracking, you can opt out by easily disabling the Google conversion tracking cookie by changing your browser settings. By doing so, you will not be included in conversion tracking statistics.  Conversion cookies are stored on the basis of Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analysing user behaviour in order to optimise its website and advertising. For more information about Google ads and Google conversion tracking, see Google’s privacy policy: https://www.google.de/policies/privacy/.

You can set your browser to notify you of the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. You can also set your browser to automatically accept cookies under certain conditions or to always reject cookies, or to automatically delete cookies when you close your browser. Deactivating cookies may limit the functionality of this website.

Modifications

WHATS ADVENTURE MALLORCA SL reserves the right to make any changes it considers appropriate, without prior notice, to the content of its website. Both with regard to the contents of the web site, and in the conditions of use of the same, or in the general contracting conditions.

Such modifications may be made through your website by any legally admissible means and will be binding for as long as they are published on the website and until they are validly modified by subsequent ones.

Online reservation

Certain contents of the WHATS ADVENTURE MALLORCA SL website contain the possibility of booking online. The use of these contents requires the reading and acceptance of the general reservation conditions established for this purpose by WHATS ADVENTURE MALLORCA SL.

Data protection

In accordance with current legislation on the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by WHATS ADVENTURE MALLORCA SL with CIF B57956153 and registered office at CARRER DELS HAMS, 13, 07400, ALCUDIA (ILLES BALEARS), in order to facilitate, speed up and fulfil the commitments established between both parties. In compliance with current regulations, WHATS ADVENTURE MALLORCA SL informs that the data will be kept for the time strictly necessary to comply with the precepts mentioned above.

We inform you that we will treat your data in accordance with the existence of your consent and the contractual relationship we have with you.

WHATS ADVENTURE MALLORCA SL informs that it will proceed to process the data in a lawful, loyal, transparent, adequate, relevant, limited, exact and updated manner. For this reason WHATS ADVENTURE MALLORCA SL commits itself to adopt all reasonable measures to delete or rectify the data without delay when it is inaccurate.

In accordance with the rights conferred to you by current data protection legislation, you may exercise your rights to access, rectify, limit, delete, transfer and oppose the processing of your personal data, as well as the consent given to process them, by sending your request to the above-mentioned postal address or to the e-mail address info@whatsadventure.com.

You may contact the competent control authority to make any claim you consider appropriate.

SSL Certificate (Secure Sockets Layer)

The SSL CERTIFICATE provides authentication, privacy and security of information between WHATS ADVENTURE MALLORCA SL and the user.

WHATS ADVENTURE MALLORCA SL has a security certificate that is used by SSL CERTIFICATE to make secure connections.

In this process several parameters are established to make the connection secure and it is established using pre-established keys, encoding and decoding all the data sent until the connection is closed.

Intellectual and industrial property

WHATS ADVENTURE MALLORCA SL by itself or as an assignee is the owner of all the intellectual and industrial property rights of its website, as well as of the elements contained in it (by way of example, images, sound, audio, video, software or texts; brands or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by WHATS ADVENTURE MALLORCA SL. Consequently, these works will be protected as intellectual property by the Spanish legal system, being applicable to them both the Spanish and Community regulations in this field, as well as the international treaties related to the matter and signed by Spain.

All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the making available of all or part of the contents of this website for commercial purposes, in any form and by any technical means, without the authorization of WHATS ADVENTURE MALLORCA SL. is expressly prohibited.

The user agrees to respect the Intellectual and Industrial Property rights owned by WHATS ADVENTURE MALLORCA SL. You may view the elements of the portal and even print them, copy them and store them on the hard disk of your computer or on any other physical support as long as it is solely and exclusively for your personal and private use. The user must abstain from deleting, altering, eluding or manipulating any protection device or security system that was installed on the pages of WHATS ADVENTURE MALLORCA SL.

Legal actions, applicable law and jurisdiction

WHATS ADVENTURE MALLORCA SL also reserves the right to initiate civil or criminal proceedings against the user for the improper use of its website and its contents, or for failure to comply with these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any dispute arises, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. WHATS ADVENTURE MALLORCA SL is based in ILLES BALEARS, Spain.

SOCIAL NETWORKS PRIVACY POLICY

In accordance with current legislation on the Protection of Personal Data (RGPD) and Law 34/2002 of 11th July on Information Society Services and Electronic Commerce (LSSI-CE), WHATS ADVENTURE MALLORCA SL informs users that it has created a profile on the Facebook and Instagram Social Networks with the main purpose of advertising its products and services.

Data of WHATS ADVENTURE MALLORCA SL:

  • CIF: B57956153
  • ADDRESS: CARRER DELS HAMS, 13, 07400, ALCUDIA (ILLES BALEARS)
  • EMAIL ADDRESS: info@whatsadventure.com
  • WEBSITE: kayaks-alcudia.com

The user has a profile on the same Social Network and has decided to join the page created by WHATS ADVENTURE MALLORCA SL, thus showing interest in the information that is advertised on the Network. By joining our page, you are giving us your consent to process the personal data published in your profile. The user can access at any time the privacy policies of the Social Network itself, as well as configure your profile to ensure your privacy.

WHATS ADVENTURE MALLORCA SL has access to and processes that user’s public information, especially their contact name. This data is only used within the Social Network. They are not incorporated into any processing system. In relation to the rights of access, rectification, limitation of treatment, suppression, portability and opposition to treatment, which you have and which can be exercised before WHATS ADVENTURE MALLORCA SL, in accordance with the RGPD, you must take into account the following aspects:

  • Right of Access: This is the user’s right to obtain information about his or her specific personal data and the processing that has been or will be carried out, as well as the information available about the origin of such data and the communications made or planned.
  • Right of Rectification: This is the right of the affected party to have inaccurate or incomplete data that is found modified. This right can only be satisfied in relation to that information which is under the control of WHATS ADVENTURE MALLORCA SL, for example, deleting comments published on the page itself, images or web content where the user’s personal details are included.
  • Right to the Limitation of Treatment: This is the right to limit the purposes of the treatment foreseen in an original way by the person in charge of the treatment.
  • Right of suppression: The right to suppress the user’s personal data, except as provided for in the RGPD itself or in other applicable regulations that determine the obligatory nature of their conservation, in time and form.
  • Right of portability: The right to receive the personal data that the user has provided, in a structured format, of common use and mechanical reading, and to transmit them to another person in charge.
  • Right of Opposition: This is the user’s right not to have his/her personal data processed or to have their processing stopped by WHATS ADVENTURE MALLORCA SL.

WHATS ADVENTURE MALLORCA SL will carry out the following actions:

  • Access to public profile information.
  • Publication in the user’s profile of information already published on the WHATS ADVENTURE MALLORCA SL website.
  • Send personal and individual messages through the Social Network channels.
  • Updates of the status of the page that will be published in the user’s profile. The user can always control their connections, remove content that no longer interests them and restrict who they share their connections with by accessing their privacy settings.

Publications

Once the user has joined the WHATS ADVENTURE MALLORCA SL page, he or she may publish comments, links, images or photographs or any other type of multimedia content supported by the Social Network. The user, in all cases, must be the owner of the same, enjoy the copyright and intellectual property rights or have the consent of the third parties affected. Any publication on the page, whether text, graphics, photographs, videos, etc., which violates or is likely to violate morals, ethics, good taste or decorum, and/or which infringes, violates or breaches intellectual or industrial property rights, the right to an image or the law, is expressly prohibited. In these cases, WHATS ADVENTURE MALLORCA SL reserves the right to immediately withdraw the content, and may request the permanent blocking of the user.

WHATS ADVENTURE MALLORCA SL will not be responsible for the contents that a user has freely published. The user must bear in mind that his publications will be known by the other users, so he is the main responsible for their privacy. The images that may be published on the page will not be stored in any processing system by WHATS ADVENTURE MALLORCA SL, but will remain on the Social Network.

Contests and promotions

WHATS ADVENTURE MALLORCA SL reserves the right to carry out contests and promotions, in which the user can participate by joining its page. The rules of each one of them, when the Social Network platform is used for this purpose, will be published there. Always complying with the LSSI-CE and any other applicable regulations. The Social Network does not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.

Advertising

WHATS ADVENTURE MALLORCA SL will use the Social Network to advertise its products and services. In any case, if you decide to use your contact details to carry out direct commercial advertising actions, you will always comply with the legal requirements of the RGPD and the LSSI-CE. Recommending the WHATS ADVENTURE MALLORCA SL website to other users so that they, too, can enjoy the promotions or be informed of its activity will not be considered advertising.

Below is the link to the privacy policy of the Social Network:

 

GENERAL BOOKING CONDITIONS

The present General Conditions of Booking (from now on General Conditions) will regulate the commercial relationship between WHATS ADVENTURE MALLORCA SL and the user or client by means of the forms that WHATS ADVENTURE MALLORCA SL makes available on its kayaks-alcudia.com.

The reservation through the website of WHATS ADVENTURE MALLORCA SL will suppose the express acceptance, by the client or user of the pages, of these conditions, as well as the conditions of use established for the navigation of the user through the pages property of WHATS ADVENTURE MALLORCA SL.

These conditions shall apply without prejudice to the application of the legal rules on the subject that are applicable in each case. The General Contracting Conditions regulate the remote sales relationship between WHATS ADVENTURE MALLORCA SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of 13th April, on General Contracting Conditions, Law 3/2014, of 27th of March amending the revised text of the General Law for the Defence of Consumers and Users, the current regulations on the Protection of Personal Data, Law 7/1996 of the 15th of January on the Regulation of Retail Trade and Law 34/2002 of the 11th of July on Information Society Services and Electronic Commerce.

WHATS ADVENTURE MALLORCA SL reserves the right to make any changes it considers appropriate, without prior notice, to the General Conditions. Such modifications may be made, through its website, by any form admissible in law and will be of obligatory compliance during the time that they are published on the web and until they are validly modified by subsequent ones. Nevertheless, WHATS ADVENTURE MALLORCA SL reserves the right to apply, in certain cases, some Particular Conditions of Contracting in preference to the present General Conditions when it considers it appropriate, announcing them in a timely manner and in the appropriate form.

Pre-booking information

WHATS ADVENTURE MALLORCA SL informs that the booking procedure through its webpages is detailed in the corresponding section for the formalization of the reservation. Likewise, WHATS ADVENTURE MALLORCA SL informs that the user can have access to the conditions of use available on the same website.

By booking with WHATS ADVENTURE MALLORCA SL through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. In the same way, the user declares to be of legal age and to have the legal capacity and the ability to act in the required form to access the websites of WHATS ADVENTURE MALLORCA SL and to contract through them. The user is responsible for treating the identity and password obtained in the registration as a client confidentially and responsibly, and may not pass them on to any other person.

Once the reservation has been made, the user will see the confirmation of his/her reservation on the screen and can print it out as proof of the reservation. The booking confirmation and the booking receipt (printed by the user) will not be valid as an invoice.

HOW THE RESERVATION WORKS

Booking offer and price reference

In compliance with current regulations and, in particular, Law 34/2002 on information society services and electronic commerce, WHATS ADVENTURE MALLORCA SL offers in the corresponding section for the formalization of the reservation information about all possible reservations, their characteristics and prices. However, WHATS ADVENTURE MALLORCA SL reserves the right to withdraw, replace or change the offers that are presented to its clients through its webpage, by simply changing the content of these offers. In this way, the products and/or services offered at any time by the website of WHATS ADVENTURE MALLORCA SL will be governed by the General Conditions in force in each case. Likewise, the company will have the right to stop offering, without previous notice and at any time, access to the products and/or services mentioned.

Indication of prices

Each possible reservation offered will have its price indicated and if it has incorporated the VAT or any other tax that, in its case, is applicable. The prices indicated on the screen will be those in force at all times except for typographical error. When the price is different due to the above mentioned reasons, WHATS ADVENTURE MALLORCA SL will communicate it to the client, via e-mail, before proceeding to collect the reservation.

Availability

The availability of the offers offered by WHATS ADVENTURE MALLORCA SL through its website may vary depending on the demand of the clients. Although WHATS ADVENTURE MALLORCA SL updates the database periodically, the reservation requested by the client may be complete at that time. In this case, WHATS ADVENTURE MALLORCA SL will send an e-mail to the client informing him/her of the impossibility of availability of the offer.

Methods of payment

WHATS ADVENTURE MALLORCA SL requests in the reservations through its website the data of a credit card of the holder of the reservation to guarantee the effectiveness of the reservation. The rest of the amount as well as the invoice corresponding to the reservation, will be paid directly in the establishment, either in cash, by credit card or in any other way accepted by the establishment.

Cancellation of the reservation

To cancel a reservation it is necessary to send an email with the cancellation notice to info@whatsadventure.com. If the notice of cancellation has been given more than 72 hours in advance, the full amount of the reservation will be refunded. For cancellations with notice between 72-24 hours upfront, only 70% of the money will be refunded. If the cancellation notice is made less than 24 hours before the start of the tour, the amount is not refundable. In case of bad weather or adverse conditions, our company will cancel the reservation offering the client the possibility to participate in other days and times. If it is not possible to participate in other dates, we will refund 100% of the reservation.

Withdrawal

In accordance with the provisions of Article 103 of Law 3/2014 of 27th March amending the revised text of the General Law for the Defence of Consumers and Users, supplies of services or goods made to the consumer’s specifications or which are clearly personalised, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

INFORMATION CLAUSE RGPD AND LSSI-CE

In accordance with the current regulations on Personal Data Protection, we inform you that your data will be incorporated into the processing system owned by WHATS ADVENTURE MALLORCA SL with CIF B57956153 and registered office at CARRER DELS HAMS, 13, 07400, ALCUDIA (ILLES BALEARS), in order to be able to meet the commitments arising from the relationship we have with you. In compliance with the current regulations, WHATS ADVENTURE MALLORCA SL informs that the data will be kept for the time strictly necessary to comply with the precepts mentioned above.

We inform you that we will treat your data according to the existence of your consent. WHATS ADVENTURE MALLORCA SL informs that it will proceed to treat the data in a legal, loyal, transparent, adequate, pertinent, limited, exact and updated way. For this reason WHATS ADVENTURE MALLORCA SL is committed to taking all reasonable steps to ensure that these data are deleted or rectified without delay when they are inaccurate.

In accordance with the rights granted to you by the current legislation on data protection, you may exercise your rights to access, rectify, limit, delete, transfer and oppose the processing of your personal data, as well as the consent given for the processing thereof, by sending your request to the above-mentioned postal address or to the e-mail address info@whatsadventure.com.

Likewise, and in accordance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, in its article 21, we also request your express consent to send you advertising of our products or promotions that we consider may be of interest to you, by e-mail or by any other equivalent electronic communication means.

We inform you that you may revoke your consent to receive commercial communications at any time by sending an e-mail to the following address: info@whatsadventure.com. You may address the competent Control Authority to file the complaint that you consider appropriate.